So. I used up a vast number of points accumulated on our reward card to offset some future car and hotel charges (DH\'s brother is getting married and we\'ll be traveling). I read the fine print carefully, try to make sure everything is clear, and go ahead and submit my request. Ha. I try to reserve two hotel rooms, using two room certificates, and am told I can only use one certificate per night per hotel. Now, does it state this in the terms and conditions? Of course it doesn\'t. If it did, I wouldn\'t have gotten two certificates. (I\'m trying to book a room for my in-laws, too.) I\'ve sent a note to the customer service department for the rewards site and will see what they have to say. I quoted the terms and conditions as they relate to hotel rewards. I do not want to feel ripped off here. I\'m already planning on cancelling this account and opening one up that does strictly cash back rewards. If they can\'t help me, I\'ll be sure to bring that up and see if that doesn\'t change their tune, given how much we use this card month in and month out.

Stay tuned.

I haven\'t heard anything yet.  They say on their web site that it can take up to three days for a response.

Long story short - this didn\'t end well.  After I use the card for the hotel room (have to use the card to pay) I\'m cancelling it and switching to a strictly cash-back card.  I\'m done with \"rewards\" cards.  At SavingAdvice there\'s a good thread about the Citi rewards cards, so I\'ll look into that.

if we carried a balance, I\'d agree.  But we don\'t - we pay it off every month.  That\'s why I want to take advantage of some of the extras that are offered.